Toydreamy

On our website, you can browse and select the items you'd like to purchase, add them to your cart, and then follow the easy checkout instructions to complete your order.

We suggest notifying us within two days of placing your order (the sooner, the better).

To view your order history and check the status of your current order, simply log into your account on our website or use the link provided in your order confirmation email. For tracking, you can visit https://www.17track.net/en and enter your logistics order number.

We recommend notifying us within two days of placing your order (the sooner, the better). If your order hasn't shipped yet, we can update the delivery address for you. However, if it has already been shipped, please reach out to your local post office to arrange a delivery address change once the package arrives at the destination post office.

Most countries include customs duties or fees in the shipping cost, but some destinations may require additional customs fees. These duties or taxes vary by country. If you're unsure about the local import regulations, we recommend checking with your local customs office for clarity.

Once you place an order, we require 1-3 days for production and an additional 1-3 days for shipping preparation. Orders are typically delivered within 7-15days after dispatch, though delivery times may vary due to weather or other unforeseen factors.

Our store occasionally offers special sales or discount promotions. Due to platform policies, discounted items or promotions cannot be combined with other discounts, and multiple discounts cannot be applied simultaneously. If you have any other questions, please reach out to our support team for assistance.

Very safe. Currently, most of our products are made of 100% platinum silicone and liquid silicone. The materials have been verified by the market and have test reports.

We ship to most countries. To check if we deliver to your location, simply add an item to your cart and proceed to the checkout page. If checkout isn’t available, it means we currently don’t ship to that area. Feel free to contact us support@toydreamy.com for further assistance.

Because of the nature of our products, we cannot accept returns or offer refunds. Reasons for this include, but are not limited to:

• Issues caused by improper use of the product.
• Packages that are stolen or maliciously damaged.
• Incorrect size, hardness, model, or color chosen after receipt.
• Disliking the product after receiving it or no longer wanting it.
• Finding the product unsuitable after delivery.

For further details, please review our Return Policy.